CREDIT OFFICER

Category: Finance

Course Description:

The purpose of this part qualification is to prepare a learner to operate as a Credit or Loan Officer for Group Lending within the credit environment. A Credit or Loan Officer for Group Lending interacts with the group consumers, gathers and captures information manually or on an electronic system, evaluates credit applications to determine viability of the applications, makes recommendations for credit decision, concludes the application and signs the agreement.

Curriculum Outline

Twelve months Course

• This qualification is made up of the following compulsory Knowledge and Practical Skill Modules:



Course Structure

Duration: 12 Months




Knowledge Modules:

• The Credit Industry, NQF Level 4, Credits 4
• Prospecting in the Credit Cycle, NQF Level 4, Credits 4
• Credit Application Process for an Individual and for Groups. , NQF Level 4, Credits 4
• Credit Application Process for Business Entities, NQF Level 4, Credits 8
• Management of Credit Portfolios, NQF Level 4, Credits 2
• Security at Lending Institutions , NQF Level 4, Credits 1
• Customer Service and Problem Solving , NQF Level 4, Credits 4
• Total number of credits for Knowledge Modules: 27



Practical Skill Modules:

• Apply Sales Techniques Among Various Consumer Groups , NQF Level 4, Credits 4
• Manage Credit Applications from Individual and Group Consumers, NQF Level 4, Credits 7
• Manage Credit Applications from Business Entities, NQF Level 4, Credits 10
• Manage and Maintain Credit Portfolios, NQF Level 4, Credits 5
• Total number of credits for Practical Skill Modules: 26

Assessment

• Knowledge Checks
• Project

Course Outcome:

Upon successful completion of the Bank Customer Service programme, the student should be able to:

• Promote and sell credit products.
• Assess and evaluate individual or group or business credit applications to determine viability.
• Manage and maintain a credit portfolio.